Terms And Conditions

Welcome to Voxy Rides. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before booking or using our services.

1. General Information.

• Voxy Rides is a private hire and transport service provider based in Nottingham.
• Our services include private hire journeys, airport transfers, seaport transfers, station transfers, city-to-city travel, and more.
• By booking with Voxy Rides, you agree to adhere to these terms and conditions.

2. Booking and Reservations

• All bookings must be made via our website, phone, or email.
• Advance booking is recommended to ensure availability, particularly during peak hours or busy periods.
• It is your responsibility to provide accurate details, including pick-up and drop-off locations, date, time, and contact information.
• Bookings are subject to confirmation, and we reserve the right to decline any booking request.

3. Pricing and Payment

• Pricing is provided at the time of booking and may vary depending on distance, time, and additional requirements.
• All payments must be made in full prior to or upon completion of the journey unless otherwise agreed.
• Voxy Rides accepts payments via cash, debit/credit cards, and other online payment methods specified on our website.
• Additional charges may apply for waiting time, extra stops, or special requests.

4. Cancellations and Refunds

• You may cancel your booking up to 24 hours before the scheduled pick-up time without incurring a charge.
• Cancellations made less than 24 hours before the pick-up time may be subject to a cancellation fee.
• Refunds for pre-paid bookings will be processed within 5-7 business days, subject to applicable charges.

5. Service Conditions

• Voxy Rides aims to provide punctual and reliable service; however, we are not liable for delays caused by traffic, weather, road closures, or unforeseen circumstances.
• Passengers are expected to be ready at the agreed pick-up time and location. Delays caused by the passenger may result in additional charges.
• Drivers reserve the right to refuse service if passengers display inappropriate or unsafe behavior.
• All passengers must adhere to local traffic laws and regulations during the journey.

6. Luggage and Belongings

• Passengers are responsible for ensuring their luggage and belongings are properly loaded and unloaded.
• Voxy Rides is not liable for any loss, damage, or theft of personal belongings during the journey.
• If you have excessive or oversized luggage, you must inform us at the time of booking to ensure vehicle suitability.

7. Child Seats and Accessibility

• Passengers must request child seats at the time of booking if required.
• Voxy Rides will provide child seats upon request, subject to availability and applicable charges.
• Our fleet includes accessible vehicles; please inform us in advance of any specific accessibility needs.

8. Liability

• Voxy Rides is not liable for any loss, injury, or damage incurred during the journey, except in cases of proven negligence by our drivers.
• We are not responsible for missed flights, trains, or appointments due to delays caused by factors beyond our control.
• In the event of a vehicle breakdown, we will make every effort to provide an alternative vehicle or refund the booking.

9. Privacy Policy

• We value your privacy and handle your personal data in accordance with our Privacy Policy.
• Personal information collected during booking is used solely for service delivery and communication purposes.
• Voxy Rides will not share your data with third parties without your consent, except as required by law.

10. Complaints and Feedback

• If you have any concerns or complaints about our service, please contact us at info@voxyrides.co.uk or call us directly 01158581747.
• We value your feedback and will make every effort to address complaints promptly and professionally.

11. Amendments to Terms and Conditions

• Voxy Rides reserves the right to amend these terms and conditions at any time.
• Any changes will be updated on our website and will take immediate effect.

Contact Information

If you have any questions regarding these terms and conditions, please feel free to contact us:
Phone: 01158581747
Email: info@voxyrides.co.uk
Thank you for choosing Voxy Rides for your transportation needs!